Bombi Gear Warranty Policy: Coverage and Terms Explained

Warranty

Effective 3.26.2023

Bombi is proud to offer a 2 year warranty on our strollers and all accessories

What’s Covered:

Bombi proudly makes high quality, amazing strollers and accessories.  Your Bombi stroller is warranted to be free from defects in materials and workmanship for two years under normal use while complying with assembly and operation instructions.  This warranty does not cover any stroller that is used in a manner that is inconsistent with its intended usage and design. This warranty is not transferable and extends to the original purchaser or gift recipient.

Who’s Covered:

This warranty extends to the purchaser or “gift recipient” with valid proof of purchase or product registration. A COPY OF THE PURCHASE RECEIPT OR PRODUCT REGISTRATION WITHIN 3 MONTHS OF PURCHASE IS REQUIRED TO DETERMINE WARRANTY OR APPLICABILITY 

Warranty Coverage:

Your awesome stroller is warranted to be free from manufacturing defects from the date of purchase. 

Bombi will provide replacement parts or return for repair at the discretion of the company.  Bombi reserves the right to “repair” or “replace” parts or the entire stroller upon receipt and report of claim.

Warranty does not cover:

•       Normal wear and tear
•       Improper assembly
•       Improper follow-up maintenance
•       Damages caused by ignoring weight requirements
•       Damages caused by installation of non-Bombi components, parts, or accessories    not originally intended for or compatible with the Bombi strollers
•       Damage or failure due to accident, misuse, abuse, or neglect – including but not limited to airlines, elevators, escalators
•       Damage to moving components due to extreme environmental conditions, including sand, gravel, snow or mud
•       Corrosion or rust on the wheels and chassis due to extreme environmental conditions, including high humidity, salt spray, ice or snow
•       Damage or degradation caused by the sun, sweat, detergents, damp storage conditions or frequent washings
•       Modification or alteration of product in any way
•       Repairs carried out by an unauthorized third party
•       Second owners other than original registered purchaser or “gift recipient”

How to proceed with a warranty claim:

Please send an email to customer service at info@bombigear.com and include the following information:

• Your name, phone number, and shipping address
• The product you are experiencing an issue with
• Description of the issue (pictures and videos always help)
• Photo of the serial label. This includes a model number and date code and is typically found on the inside, lower, right leg of stroller).
• Your original order number or receipt as proof of purchase

*Once we receive this information along with your inquiry, we will contact you with the next steps. Bombi reserves the right to determine if warranty terms and conditions have been met